Live independently for longer with personalised, flexible and holistic home care services in New South Wales. No matter your needs or age, we are here to help with daily assistance around the house, short term support or even a one-off visit.
Arrange a consultation for home care with Adventist Senior Living today.
- Domestic assistance, including meal preparation
- Personal care, including welfare checks
- Medication assistance
- Social support
- Transport
- Shopping
- Gardening and lawn maintenance
- Handyman and home modifications
- Information Technology support
- Day respite
- Allied Health services
- On call services after hours
- Access to Chaplaincy
- Social work services
- Monthly case coordination
- Support for all levels of Home Care Package
- Monthly registered nurse staff visits when required
- Localised administration
- Phone support from trusted team members
How to access home care
Depending on your preferences and financial circumstances, you may be eligible to receive government-funded home care services.
Adventist Senior Living can also provide private services for immediate assistance if you do not qualify or are waiting on a subsidy. We understand that navigating the aged care system in Australia can be complex. For help accessing home care, simply call our friendly team on (02) 4977 0166 or complete our quick online form.
How much does home care cost?
The cost of home care varies from person to person depending on their needs.
For a better understanding of home care costs, Adventist Senior Living has provided a Pricing Guide. This guide will help you navigate the possible costs for common services you can access through a Home Care Package. For services that are not listed, our Home Care team can help you further.
- 1. Apply for funding or pay privately
Call My Aged Care on 1800 200 422 or visit the My Aged Care website to confirm your eligibility for a Home Care Package and apply for government funding. We are happy to guide you. Alternatively, select our Fee for Service option to pay privately.
- 2. Undergo assessment
My Aged Care will evaluate the complexity of your current needs over the phone. They will also arrange an in-person assessment at your residence to confirm your eligibility for government-subsidised home care services.
- 3. Receive approval
My Aged Care will send you a letter that details the services you are eligible and approved for. You will also be placed in the National Priority Queue, which is assigned according to your needs and the length of time you have been waiting for care.
- 4. Arrange care
Once your Home Care Package has been approved, you can organise support services with your preferred provider. It would be our privilege to work with you to determine and deliver the most suitable care based on your funding, needs and goals.
The ASL Way
We remember why.
We show up for every moment
It starts with genuine care, integrity and playing our part in a team that really needs us. But it can’t stop there. It’s about being aware and present in every moment we can, for the people we serve and those we serve alongside.
We all lead. We all serve.
At ASL, serving isn’t demeaning and leadership isn’t a prize. They are a great responsibility and a true privilege. And here, they go hand in hand.
We treat others as we'd like to be treated.
We deal in respect and kindness for all, especially when they’re hard to find. We never fully know what someone’s going through, so we offer patience and grace.
We lean in and on
Every day brings new challenges, and moments we didn’t expect. We embrace them. We jump in to make the day and night work. And we ask for support when we need it – Everyone needs help sometimes.
We are open and honest.
Apart from anything else, being open and honest gives the impression of authenticity and integrity, essential foundations for true collaboration. This will result in a mutual understanding and respect for a difference in views, interests and needs.
Keep up your usual routine, lifestyle and independence with assistance from Adventist Senior Living. Our dedicated team of nurses, case coordinators and Allied Health professionals provide all levels of care so that you can live easily at home.
We work closely with you and your loved ones to deliver tailored support with integrity, compassion and respect. Co-located with Adventist Senior Living Communities for continuity of care, our in-home services are available throughout Lake Macquarie, Newcastle, Central Coast, Northern Sydney, Lord Howe Island, Northern Rivers, Tweed Heads and the Byron Bay hinterland. Arrange a consultation to discuss your care needs and referral pathways today.
Frequently Asked Questions
Maintaining your usual lifestyle and daily routine can become challenging as you age. Home care is structured support from qualified specialists who assist you to live safely and independently in your own residence. Depending on your personalised care plan, they will make regular visits to help you in your home.
On the other hand, residential care takes place in a dedicated aged care facility. If you find it too difficult or lonely to live at home alone, then moving to a community with residential aged care can improve your quality of life immensely.
You may be eligible for home care with Adventist Senior Living if you are:
- Aged 65 years or over and have been assigned a Home Care Package or given approval for assistance under the Commonwealth Home Support Programme areas of Home Modification and Meals Support;
- An Aboriginal and Torres Strait Islander aged 50 years or over and have been assigned a Home Care Package or given approval for assistance under the Commonwealth Home Support Programme areas of Home Modification and Meals Support;
- Aged under 65 and have been approved for NDIS-funded services; or
- Looking for Fee For Service support at any age.
Please call our team on (02) 4977 166 to discover how home care services can help you.
A Home Care Package is a support plan that delivers coordinated care to eligible individuals. There are four Home Care Package levels, one of which will be assigned to you according to your needs as reviewed by the Aged Care Assessment Team (ACAT).
Once approved, your personalised Home Care Package will cover the support and assistance you require to remain living at home. Examples include Allied Health visits, as well as help with household duties like meal preparation and laundry.
Home Care Packing funds can be used for the following services:
- Domestic assistance
- Personal care, including welfare checks
- Medication assistance
- Transport
- Social support
- Shopping
- Gardening and lawn maintenance
- Handyman
- Day respite
- Home modifications
- Allied Health services
- Information Technology support
- Meal preparation
- Pet grooming
- Registered nurse clinical service
- Consumables, such as wound product and continence supplies
A Level 1 Home Care Package (HCP Level 1) is structured to deliver basic care. The lowest of Home Care Package levels, HCP Level 1 support tends to include assistance with:
- Household tasks
- Meal preparation
- Personal care
- Shopping
- Transport
- Social support
With Adventist Senior Living, you may select which services you wish to receive, regardless of care level. Your Home Care Package will be personalised based on your needs and preferences.
A Level 2 Home Care Package (HCP Level 2) is designed to assist individuals with low care needs. A qualified carer may visit your home several times per week to provide any of the following supports:
- Household tasks
- Meal preparation
- Personal care
- Shopping
- Transport
- Social support
- Home and yard maintenance
- Home nursing care
- Basic care equipment
With Adventist Senior Living, you may choose which services you would like to receive, no matter the care level. Your Home Care Package will be tailored according to your needs and preferences.
Level 3 Home Care Packages (HCP Level 3) are suited to individuals in need of moderate support. You may be eligible to receive assistance with tasks such as:
- Household tasks
- Meal preparation
- Personal care
- Shopping
- Transport
- Social support
- Home and yard maintenance
- Home nursing care
- Allied Health visits
- Medication management
- Assistance with physical aids and equipment
- Care for memory and/or behaviour changes
With Adventist Senior Living, you may personalise your Home Care Package to include any set of services, irrespective of care level. Support will be tailored to your needs and preferences.
A Level 4 Home Care Package (HCP Level 4) offers the highest level of assistance available. Designed for those with complex care needs, it encompasses support with a range of domestic, personal, social and medical tasks, including:
- Household tasks
- Meal preparation
- Personal care
- Shopping
- Transport
- Social support
- Home and yard maintenance
- Home nursing care
- Allied Health visits
- Medication management
- Assistance with physical aids and equipment
- Care for memory and/or behaviour changes
With Adventist Senior Living, you may tailor your Home Care Package to cover any set of services, regardless of care level.
When contacting My Aged Care to apply for a Home Care Package, you will need to have the applicant’s following information ready:
- Name, DOB and address
- Medicare number
- DVA number if applicable
- Pension number
- Aged Care number
- Next of kin/emergency details
- Any MAC letters or referral numbers If applicable
- GP details
- Private health details
If you are phoning on behalf of your loved one, you must obtain their consent in advance.
Generally, the estimated wait time for an approved Home Care Package is three to nine months. However, this duration depends on the level of care required and how urgently it is needed.
If you are eligible, a government contribution is paid directly to your home care provider. Please see the subsidy for each Home Care Package level below:
- HCP 1
- Daily government subsidy rate: $24.73
- Fortnightly government contribution: $346.22
- HCP 2
- Daily government subsidy rate: $43.50
- Fortnightly government contribution: $609.00
- HCP 3
- Daily government subsidy rate: $94.66
- Fortnightly government contribution: $1,325.24
- HCP 4
- Daily government subsidy rate: $143.50
- Fortnightly government contribution: $2,009.00
Your contribution to your Home Care Package may consist of three components:
Basic daily fees
Depending on the provider, you may be required to pay a basic daily fee in addition to the above costs. This portion of your fees may cost up to $11.26 from 20 March 2022. Importantly, Adventist Senior Living does not charge basic daily fees for home care.
Income-tested fees
If you are required to pay an income-tested care fee, the government subsidy will be reduced by a certain amount. You will be means-tested based on your earnings. Your assets will not be factored into this calculation. This portion of your fees may cost up to $32.30 from 20 March 2022.
Additional fees
You may be required to pay for additional home care services that are not included in your Home Care Package. Please see the Package and Care management fees at Adventist Senior Living below:
Package management fees
Package Management is the ongoing administration and organisational activities associated with ensuring the smooth delivery and management of your Home Care Package. Some of the costs involved are: preparing monthly statements, managing your package funds, compliance and quality assurance activities required for your package.
Care management fees
Care Management is an important service that includes coordinating care and services that will help you deliver on the goals you identified in your Care Plan.
Our experienced care coordinators take the stress out of a complex health care system and they will assist in helping you meet your goals that you have identified.
Working closely with your case coordinator, you will select services to meet your needs and goals. Our care management consists of:
- Ensuring the care is in accordance with the Aged Care Quality Standards
- Identifying and addressing risks to your health, safety and well-being
- Developing and scheduling of services as per your service delivery plan
- Developing and reviewing the Home Care Agreement, Service Delivery and Budget
Services Include:
- Package Management Per Week
- Personal Care services provided by ASL Home Care Staff or other Provider
- Nursing
- Cleaning and Household Tasks
- Light Gardening
Commonwealth Home Support Programme
The Commonwealth Home Support Programme (CHSP) provides a range of aged care services for people who need assistance to live
independently at home. The CHSP provides for the delivery of low level home support to older people on a short-term or ongoing basis
Fee For Service
If you do not wish to have an ACAT assessment, Adventist Senior Living Home Care can provide tailored services to you at an agreed cost.